Effective Date: July 15, 2025
Last Updated: July 15, 2025

At Urban Threads EU, we stand behind the quality of our products and are committed to providing fair and transparent warranty terms for our clothing and accessory range. This Warranty Policy aligns with applicable consumer protection laws in the European Union, Spain, and United States, including:

1. Legal (Statutory) Warranty

European Union & Spain

Under EU law, you are entitled to a minimum 2-year legal guarantee covering conformity defects—meaning items that are faulty or don’t match their description—without additional cost. (European Union)

In Spain, since January 1, 2022, this legal guarantee has been extended to a minimum of 3 years. (portal-cec.consumo.gob.es)

If a defect appears within the first 6 months, it is presumed to have existed at the time of delivery unless the seller proves otherwise. (European Union)

United States

Under the Magnuson–Moss Warranty Act, if a warranty is provided, it must clearly disclose all terms and conditions in understandable language. (Википедия)

2. Scope of Coverage

This policy covers defects in materials, craftsmanship, or functionality under normal use of our products, including:

  • Repair — at no cost
  • Replacement — if repair is not feasible
  • Refund — if neither repair nor replacement is reasonably possible

These statutory rights cannot be waived or reduced by commercial guarantees.

3. Extended Warranty Rights After Repair

Following recent EU regulations promoting the right to repair, products repaired under warranty enjoy an additional one-year extension of legal warranty. (fibre2fashion.com, portal-cec.consumo.gob.es, europe-consommateurs.eu)

4. Commercial (Optional) Warranty

From time to time, we may offer an additional commercial warranty (e.g., 6-month extra coverage). This extends—but does not replace—your legal rights under EU or Spanish law. (Apple)

5. How to Submit a Warranty Claim

Please contact us with the following information:

  • Order number and product details
  • Date of purchase and defect description
  • Photo or video evidence of the issue

Contact details:

  • Email: martinlouis97@icloud.com
  • Phone: +34 612 43 99 74
  • Address: Avda CATALANET, 21, 14, 03130 Santa Pola, Alicante, Spain

Our support team responds Monday–Friday, 9:00–18:00 (CET), excluding Spanish public holidays.

6. Returns and Right of Withdrawal

Under EU consumer law (Directive 2011/83/EU), you have the right to return clothing for a full refund within 14 days of delivery if items are in original condition—regardless of defect presence. (administracion.gob.es, portal-cec.consumo.gob.es)

Warranty claims for defective goods, however, are handled under this policy, not the right of withdrawal.

7. Coordination of Rights

  • You retain minimum statutory rights (2 years EU; 3 years Spain).
  • Commercial warranties may offer extra coverage.
  • Rights to repair or replacement apply first; refund only if these are not feasible.
  • Repairs may extend your legal warranty by an additional year.

By purchasing from Urban Threads EU, you confirm that you understand and accept this Warranty Policy, which forms an integral part of our Terms and Conditions.