Effective Date: July 15, 2025
Last Updated: July 15, 2025

At Urban Threads EU, we want you to be completely satisfied with your purchase. This Refund Policy explains your rights and our procedures regarding returns, exchanges, and refunds.

This policy complies with:

  • Directive 2011/83/EU on Consumer Rights – EUR-Lex link
  • Spanish Royal Legislative Decree 1/2007 – Ley General para la Defensa de los Consumidores y Usuarios – BOE link
  • California Consumer Privacy Act (CCPA) (for U.S. customers’ data rights) – CCPA link

1. Right of Withdrawal (EU & Spain)

If you are a customer within the European Union or Spain, you have the right to withdraw from your purchase within 14 calendar days without providing any reason.

The withdrawal period starts from the day you or a third party (other than the carrier) receive the goods.

To exercise this right, you must inform us by:

2. Conditions for Returns

To be eligible for a return and refund:

  • The item must be unused, unworn, and in its original packaging.
  • Clothing must have all original tags attached.
  • Proof of purchase (order confirmation or invoice) is required.

We reserve the right to refuse returns if the above conditions are not met.

3. Items Not Eligible for Refund

  • Customized or personalized products
  • Gift cards
  • Items marked as final sale
  • Intimate apparel or swimwear (for hygiene reasons)

4. Return Process

  1. Submit a request – Contact us via email with your order number and reason for return.
  2. Ship the item – Use a trackable shipping service; return costs are the customer’s responsibility unless the item was defective or incorrect.
  3. Inspection – We will inspect the returned item upon receipt.
  4. Refund – Approved refunds will be processed within 14 days to your original payment method.

5. Refund for Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item:

  • Contact us within 24 hours of delivery.
  • We will arrange a replacement at no extra cost or issue a full refund, including shipping costs.

6. Late or Missing Refunds

If you have not received your refund within the stated time:

  • Check with your bank or credit card provider (processing times may vary).
  • Contact us at martinlouis97@icloud.com for assistance.

7. U.S. Customers

While U.S. customers are not covered by the EU Right of Withdrawal, our store extends similar rights to international buyers, subject to the same conditions listed above. Data privacy is protected under the CCPA.

8. Legal References

✅ By making a purchase from Urban Threads EU, you acknowledge that you have read, understood, and agreed to this Refund Policy.