Effective Date: July 15, 2025
Last Updated: July 15, 2025

At Urban Threads EU, we respect your privacy and are committed to protecting your personal data in accordance with:

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services.

1. Data Controller

Urban Threads EU
Owner: Martin Louis
NIE: Z3524802-B
Address: Avda CATALANET, 21, 14, 03130 Santa Pola, Alicante, Spain
Email: martinlouis97@icloud.com
Phone: +34 612 43 99 74

2. Information We Collect

We may collect the following categories of personal data:

  • Identity Data: Full name, date of birth, ID/NIE number
  • Contact Data: Email, phone number, billing/shipping addresses
  • Transaction Data: Purchase history, order details, payment method (processed securely)
  • Technical Data: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent on site, navigation patterns
  • Marketing Preferences: Opt-in/opt-out choices for newsletters and promotions

3. How We Collect Your Data

We collect your data through:

  • Direct interactions – When you place an order, create an account, or contact us
  • Automated technologies – Cookies, analytics tools, and tracking pixels
  • Third-party integrations – Payment gateways, shipping companies, and advertising platforms

4. Purpose of Data Processing

We process your data to:

  • Fulfill orders and deliver products
  • Provide customer service and support
  • Manage payments and prevent fraud
  • Send order confirmations, invoices, and updates
  • Comply with legal obligations (tax, accounting, consumer rights)
  • Send marketing communications (if consent is given)
  • Improve our website and user experience

5. Legal Basis for Processing

Our legal grounds for processing include:

  • Contract performance – Processing orders and delivering products
  • Legal compliance – Tax and accounting obligations under Spanish and EU law
  • Legitimate interests – Preventing fraud, improving services
  • Consent – For marketing communications and optional cookies

6. Data Retention

We retain your personal data only as long as necessary:

  • Order and invoice data – 5 years (required by Spanish tax law)
  • Customer support records – 2 years
  • Marketing data – Until consent is withdrawn

7. Data Sharing

We share your personal data only with:

  • Payment processors – Stripe, PayPal, etc.
  • Shipping companies – For order delivery
  • IT service providers – Hosting, security, analytics
  • Legal authorities – Only if required by law

We do not sell your personal data to third parties.

8. International Data Transfers

If we transfer your data outside the EU/EEA, we ensure adequate protection using:

  • European Commission Standard Contractual Clauses (SCCs)
  • Transfers to countries with an adequacy decision under GDPR

9. Your Rights

Under GDPR, LOPDGDD, and CCPA, you have the right to:

  • Access your personal data
  • Request rectification or deletion
  • Restrict processing
  • Object to certain processing (including marketing)
  • Data portability (receive your data in a machine-readable format)
  • Withdraw consent at any time
  • File a complaint with the Spanish Data Protection Agency (AEPD) – www.aepd.es

10. Data Security

We implement strong security measures, including:

  • SSL encryption on our website
  • Secure payment processing via certified providers
  • Regular vulnerability assessments and updates
  • Restricted employee access to personal data

11. Cookies

We use cookies to improve your shopping experience. For details, see our Cookies We Use Policy.

12. Changes to This Privacy Policy

We may update this policy at any time to reflect changes in law or our business practices. Updates will be posted with a revised “Last Updated” date.

Contact for Privacy Matters:
Email: martinlouis97@icloud.com
Phone: +34 612 43 99 74