Delivery rules

Effective Date: July 15, 2025
Applies to: All clothing and accessory orders placed via https://urbanthreadseu.com

At Urban Threads EU, we are committed to providing clear, transparent, and reliable delivery services for all our customers across Spain, the European Union, and eligible international destinations.

This Shipping Policy forms part of our Terms and Conditions and complies with applicable European Union and Spanish consumer protection laws, particularly:

• Directive 2011/83/EU on Consumer Rights – EUR-Lex link
• Royal Legislative Decree 1/2007 of 16 November — Ley General para la Defensa de los Consumidores y Usuarios – BOE link

1. Payment Verification and Order Processing

All orders are subject to payment verification before processing.

Please note:

• Orders are not processed immediately upon placement.
• We begin preparing your order only after payment confirmation has been received and credited to our bank account.
• This process generally takes 1–3 business days, depending on your payment method and banking network.

This step is essential for ensuring transaction security, fraud prevention, and regulatory compliance under EU consumer law.

2. Shipping Schedule

• Orders are processed and dispatched Monday to Friday, during standard working hours, excluding Spanish public holidays.
• Once your order has been shipped, you will receive:
  • A confirmation email with your invoice.
  • A tracking number and a direct link to the courier’s tracking page for real-time delivery updates.

3. Estimated Delivery Times

Delivery times are calculated from the date of shipment, not the date of order or payment confirmation.

Please note that delays may occur due to:

• Customs inspections or additional import duties.
• Incorrect or incomplete delivery addresses provided by the customer.
• Force majeure events (natural disasters, strikes, transport network disruptions).
• Seasonal peaks (Black Friday, Christmas, summer sales).

4. Shipping Restrictions

In compliance with EU trade regulations, we do not ship to:

• Countries under international sanctions or trade restrictions.
• Locations where import laws prohibit textile and clothing products.

For the most recent list of restricted destinations, visit the EU Sanctions Map.

5. Handling and Delivery Conditions

• All products are packaged securely to protect against damage during transit.
• Upon delivery, customers must inspect the package before signing the courier’s delivery confirmation.
• Any visible damage to the packaging or products must be reported immediately to both the courier and Urban Threads EU within 24 hours of receipt.
• Standard delivery includes doorstep or building entrance delivery. Additional services (such as special packaging or express shipping) may be available at checkout for an extra fee.

6. Delays and Force Majeure

While we aim to deliver within the stated timelines, unforeseen events may cause delays, such as:

• Customs clearance delays in non-EU destinations.
• Global supply chain disruptions (e.g., port congestion, fuel shortages, pandemic restrictions).
• Local delivery restrictions in certain regions.

We will inform you of any significant delay and work with our logistics partners to minimize disruptions.

7. Customer Support and Communication

For any questions or concerns regarding your order, shipping status, or delivery arrangements, please contact us:

📧 Email: martinlouis97@icloud.com
📞 Phone: +34 612 43 99 74
📍 Address: Avda CATALANET, 21, 14, 03130 Santa Pola, Alicante, Spain

Our support team operates Monday to Friday, 9:00 – 18:00 (CET), excluding Spanish public holidays.

8. Legal References

• Royal Legislative Decree 1/2007 – BOE Official Text
• Directive 2011/83/EU – EUR-Lex Official Journal

✅ By placing an order with Urban Threads EU, you confirm that you have read and agreed to these Delivery Rules, which form part of our Terms and Conditions.