Effective Date: July 15, 2025
Last Updated: July 15, 2025

At Urban Threads EU, we are committed to protecting the privacy and personal data of our buyers in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).

This Buyer Data Protection Policy explains how we collect, use, store, and protect your personal information when you make a purchase on our website.

1. Data Controller

Urban Threads EU
Owner: Martin Louis
NIE: Z3524802-B
Address: Avda CATALANET, 21, 14, 03130 Santa Pola, Alicante, Spain
Email: martinlouis97@icloud.com
Phone: +34 612 43 99 74

2. Personal Data We Collect

When you place an order, create an account, or contact us, we may collect the following personal information:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely through our payment providers)
  • Order history and purchase details

We do not store your complete payment card details.

3. Purpose of Data Processing

We use your personal data for the following purposes:

  • To process and fulfill your order
  • To send you order confirmations, invoices, and delivery updates
  • To provide customer service and support
  • To comply with legal obligations under EU and Spanish law
  • To prevent fraud and protect the security of our website

4. Legal Basis for Processing

We process your data based on:

  • Contractual necessity — to process and deliver your orders
  • Legal compliance — to meet tax, accounting, and consumer protection obligations
  • Legitimate interests — to improve our services and prevent fraudulent transactions
  • Consent — for marketing communications (if you opt in)

5. Data Storage and Retention

We store your personal data on secure servers located within the European Union.
Your data will be retained for:

  • Order-related data — 5 years (as required by Spanish tax law)
  • Customer service communications — up to 2 years
  • Marketing data — until you withdraw your consent

6. Data Sharing

We may share your personal data only with:

  • Payment processors (for secure payments)
  • Shipping and delivery companies (for order fulfillment)
  • IT service providers (for website operation and security)
  • Legal authorities (only if required by law)

We do not sell, rent, or trade your personal data to third parties.

7. Buyer Rights

Under GDPR and LOPDGDD, you have the following rights:

  • Right of access — know what data we hold about you
  • Right to rectification — correct inaccurate or incomplete data
  • Right to erasure — request deletion of your data when legally possible
  • Right to restriction — limit the processing of your data
  • Right to data portability — receive your data in a machine-readable format
  • Right to object — stop certain processing activities, including marketing
  • Right to withdraw consent — at any time without affecting prior processing

To exercise your rights, please contact us at martinlouis97@icloud.com.

8. Security Measures

We implement industry-standard security measures, including:

  • SSL encryption on our website
  • Secure payment gateways (no card details stored)
  • Regular security updates and monitoring

9. Cookies and Tracking

Our website uses cookies to enhance your shopping experience.
You can manage or disable cookies in your browser settings. For more details, please see our Cookie Policy.

10. Changes to This Policy

We may update this Buyer Data Protection Policy from time to time. The latest version will always be available on our website with the “Last Updated” date.

Contact for Data Protection Matters:
Email: martinlouis97@icloud.com
Phone: +34 612 43 99 74